Channels
Website Chat
Embed a live chat widget on your own website
Authentication — How it works
- Enter the domain(s) your website chat widget will run on (e.g. acme.com)
- BotForge creates a public Site Key identifying this bot — it's safe to expose in HTML
- Paste the embed snippet before </body> on every page you want the widget on
- Install the AI Support module on this bot to have it answer visitor messages
Reference: Live Chat docs
Connection flow
The Connect Channel wizard walks through: Domains → Create → Embed → Done. Credentials are validated against Website Chat's own API before being encrypted and stored — a bot never goes "connected" on an unverified credential.
Supported features
Message & media types
Text · Attachments
Buttons / interactions
Supported via NormalizedButton
Conversation model
Conversations
AI & Workflow support
Universal — any installed module (including AI Support) and every workflow trigger/action work identically on Website Chat once the adapter is ready, since both operate on NormalizedUpdate, never on platform-specific payloads.
Health & analytics
Health signals
Database · Realtime delivery · Recent widget messages · Recent delivery errors
Analytics metrics
messages · activeUsers · workflows